FAQs

Frequently Asked Questions

Find answers to the most common questions about our premium human-hair lace front wigs.

Product Questions

Q: What makes your wigs premium quality?
A: Our wigs are made from 100% premium human hair with high-quality lace fronts. Each wig is carefully crafted to provide a natural look, comfortable fit, and long-lasting durability. The human hair can be styled, colored, and treated just like your natural hair.

Q: What curl patterns do you offer?
A: We offer a variety of curl patterns to suit every style preference including Straight, Body Wave, Deep Wave, Water Wave, and Kinky Curly. Each pattern is designed to maintain its texture with proper care.

Q: How long will my wig last?
A: With proper care and maintenance, our premium human-hair wigs can last 6-12 months or longer. Lifespan depends on how frequently you wear the wig and how well you maintain it following our care instructions.

Ordering & Shipping

Q: How long does shipping take?
A: Standard shipping within South Africa typically takes 3-7 business days. You'll receive a tracking number once your order ships so you can monitor its progress.

Q: Do you ship internationally?
A: Currently, we primarily serve customers in South Africa. Please contact our support team for international shipping inquiries.

Q: Can I track my order?
A: Yes! Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.

Sizing & Fit

Q: How do I know what size wig to order?
A: Most of our wigs come in a standard cap size that fits most head sizes (21.5-22.5 inches). For detailed measuring instructions, please visit our Size Guide.

Q: What if the wig doesn't fit?
A: Our wigs feature adjustable straps for a customized fit. If you're still having issues, please contact our support team for assistance or review our Return Policy.

Care & Maintenance

Q: How do I wash my wig?
A: Wash your wig every 7-10 wears using sulfate-free shampoo and conditioner. Gently detangle, wash in cool water, and air dry on a wig stand. For complete care instructions, visit our Wig Care Guide.

Q: Can I style my wig with heat?
A: Yes! Since our wigs are made from 100% human hair, you can use heat styling tools. We recommend using a heat protectant spray and keeping temperatures below 180°C (350°F) to preserve the hair quality.

Q: Can I color or dye my wig?
A: Yes, our human-hair wigs can be colored or dyed. However, we recommend having this done by a professional stylist experienced with wigs to avoid damage.

Returns & Exchanges

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unworn, unaltered wigs in original packaging. Please review our complete Return Policy for details.

Q: Can I exchange my wig for a different style?
A: Yes, exchanges are available within 14 days for unworn wigs. Contact our support team to arrange an exchange.

Payment & Security

Q: What payment methods do you accept?
A: We accept all major credit cards, debit cards, and secure online payment methods through our encrypted checkout system.

Q: Is my payment information secure?
A: Absolutely. We use industry-standard SSL encryption to protect your payment information and personal data.

Still Have Questions?

If you didn't find the answer you're looking for, please visit our Support page or Contact Us directly. We're here to help!